POD Hut App Privacy Policy
POD Hut App Privacy Policy
Last updated: October 7, 2026
This Privacy Policy explains how Custom Hut LLC, a Nevada limited liability company doing business as POD Hut ("POD Hut", "we", "us") collects, uses, stores and shares personal information in connection with the POD Hut application for Shopify (the "App").
This policy covers the App only. Personal information collected when you shop directly on podhut.com is covered by our store privacy policy.
POD Hut is a print-on-demand production and fulfillment business. Merchants ("Members") install the App to design products, publish them to their own online store, send us orders for printing, and have those orders fulfilled and shipped to their customers.
1. Who we are and how to reach us
Custom Hut LLC (dba POD Hut)
7195 Bermuda Rd
Las Vegas, NV 89119
United States
Email: contact@podhut.com
Phone: 702-442-0111
For any question about this policy, your personal information, or to exercise a right described below, contact us at the email above.
2. Information we collect through the Shopify APIs
When a Member installs the App and authorizes it, we access the following from their Shopify store:
Store and account information. Store name, myshopify domain, store email, store address, currency, timezone, plan, locations and shipping settings. We use this to identify the Member, configure fulfillment, and route orders correctly.
Product and inventory information. Products, variants, SKUs, barcodes, images, prices, inventory levels and product metafields. We use this to map Member products to our blanks and print placements, to publish products we create on the Member's behalf, and to keep SKUs in sync.
Order information. Orders placed in the Member's store that contain items we fulfill, including order number, line items, quantities, options, prices, discounts, order notes, fulfillment status, and the order's shipping method.
Customer information (protected customer data). For orders we fulfill, we access the buyer's name, shipping address, email address and phone number. We need these to print the correct order, generate a shipping label, deliver the package to the right person, and provide tracking back to the Member's store.
We request the minimum data required to operate the App. We do not access customer payment card details, and we do not access orders that do not involve items we fulfill.
3. Information we collect directly from Members
- Business name, contact name, email address, phone number and billing address
- Account credentials and authentication tokens for the App
- Artwork, logos, designs and other files a Member uploads
- Print preferences, placements, garment selections, pricing settings and packaging preferences
- Membership plan and billing status
- Support messages, emails, chat conversations, call notes and meeting bookings
- Payment information for membership, processed by Shopify or by our payment processor; we do not store full card numbers
4. Information we collect from Members' customers
We do not collect information directly from a Member's customers through their storefront. We receive customer information from the Member's Shopify store as described in section 2.
If a customer orders a sample or a product directly from POD Hut's own store or design studio, we collect that information as a merchant in our own right, and our store privacy policy applies.
5. Automated logs
We generate and retain technical logs relating to use of the App, including authentication and installation events, API requests made to and from Shopify, actions taken inside the App including which user took them and when, access to protected customer data including who accessed it and when, and errors, performance data and security events.
These logs exist to operate the App, diagnose problems, detect and investigate security incidents, and maintain an audit trail.
6. How we use information
We use personal information only for the following purposes:
- To provide the App's functionality to the Member
- To produce, print, quality-check, pack and ship orders
- To purchase shipping labels and provide tracking
- To create invoices and collect payment from Members
- To provide support to Members and respond to their requests
- To secure the App, prevent fraud and investigate incidents
- To comply with legal, tax and regulatory obligations
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not use a Member's customer information to market to those customers.
Where we use automated processing that could have a legal or significant effect on an individual, we provide a way for that individual to have the decision reviewed by a person. Contact us at the address above.
7. Who we share information with
We share personal information only with service providers who help us operate the App and fulfill orders, and only to the extent they need it. Our current sub-processors are:
| Sub-processor | Purpose | Data involved |
|---|---|---|
| Shopify | Store platform, app hosting framework, app billing | Store, product, order and customer data |
| Vercel | Application hosting | Application traffic and logs |
| Supabase | Database and file storage | Member, product, order and customer data; artwork |
| Sentry | Error monitoring | Technical logs, limited identifiers |
| Resend | Transactional email | Recipient email address and message content |
| Shippo and/or EasyPost | Shipping labels and tracking | Recipient name, address, phone, package details |
| USPS, UPS and other carriers | Delivery | Recipient name, address, phone |
| Stripe | Payment processing | Billing contact and payment details |
We update this list as our providers change. Members are notified of material changes as described in the Data Processing Addendum.
We may also disclose information where required by law, to enforce our agreements, or in connection with a merger, acquisition or sale of assets, in which case we will require the recipient to honor this policy.
8. How long we keep information
| Data | Retention |
|---|---|
| Member account and business information | For the life of the account, then 7 years for tax and legal records |
| Buyer name, address, phone and email | 120 days after the order is fulfilled and the carrier has delivered or the delivery window has closed, then deleted or irreversibly anonymized |
| Order and production records without buyer contact details | 7 years, for tax, warranty and reprint-dispute purposes |
| Artwork and design files | For the life of the account, unless the Member deletes them sooner |
| Access logs for protected customer data | 12 months |
| Support correspondence | 3 years |
When a Member uninstalls the App, our access to their store ends immediately. We delete or anonymize their customer personal data within 90 days of uninstall, except where we must keep records to comply with law. We respond to Shopify's mandatory data request, customer redact and shop redact webhooks.
9. Where information is processed
We are established in the United States and we process personal information in the United States. Our sub-processors may process data in other countries.
Where personal information is transferred out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses and the UK Addendum.
10. Security
We maintain technical and organizational measures appropriate to the data we handle, including:
- Encryption of personal data in transit (TLS) and at rest
- Encrypted backups
- Separation of test and production environments, with no production personal data in test environments
- Access to protected customer data limited to staff and contractors who need it for their role
- Strong password requirements and multi-factor authentication on administrative accounts
- Logging and periodic review of access to protected customer data
- A documented security incident response policy
No system is perfectly secure. If we become aware of a breach affecting personal information we process on a Member's behalf, we notify that Member without undue delay and in any case within 48 hours of becoming aware.
11. Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to receive a copy of it in a portable form, to object to or restrict certain processing, and to withdraw consent.
If you are a Member, contact us at contact@podhut.com.
If you are a customer of a Member's store, the Member is responsible for your personal information and we process it on their instructions. Please contact the store you ordered from. If you contact us directly, we will refer your request to that Member and assist them in responding.
You also have the right to complain to your local data protection authority.
12. Children
The App is for businesses. We do not knowingly collect personal information from anyone under 16.
13. Changes
We may update this policy. We will post the new version at this address and update the date at the top. Where a change is material, we will notify Members by email before it takes effect.