FAQ

1. What products can I customize in POD Hut? POD Hut offers a wide range of products for customization, including t-shirts, hoodies, and hats. Visit our product catalog on the website to see the full list of items.

2. How do I start uploading my designs? You can start designing your products by using our easy-to-use online design tool, which allows you to add images, text, and custom graphics directly to the product of your choice.

3. What printing technique does POD Hut use? POD Hut exclusively uses Direct-to-Garment (DTG) printing for all products to ensure high-quality, durable prints with great color accuracy.

4. What is the production and shipping time for orders? Most items, specifically black and white shirts, ship within 2 days. Other colors may take up to 7 days to ship. Depending on your customer's location, they may receive their order within 3-5 days.

5. What is your return policy? Due to the custom nature of our products, returns are accepted only for products that are defective or different from what was ordered. To initiate a return, please send us a picture of the issue or the received item and email contact@podhut.com within 14 days of receiving your order. 

6. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier's tracking system.

7. How do I set up an account with POD Hut? You can set up an account by visiting our website and clicking on the 'Sign Up' button. Follow the instructions to register, which will allow you to manage your designs, orders, and personal information.

8. Are there any discounts for bulk orders? Yes, POD Hut offers free shipping for bulk orders of 12 or more items. Additionally, POD Prime members receive a 20% discount on all items.

9. Can I integrate POD Hut with my online store? Yes, POD Hut offers integration options for several e-commerce platforms, including Shopify, WooCommerce, and Etsy. Visit our integration help section for detailed instructions and support.

10. Who do I contact if I have problems with my order? If you have any issues or questions regarding your order, please contact our customer support team at contact@podhut.com. We are here to help you resolve any problems as quickly as possible.

11. What are the Shipping Prices? 

Our standard shipping prices are as follows:

  • $6.50 for a T-shirt
  • $8.50 for a hoodie
  • $2.00 for each additional item added to the cart

12.  Do You Ship Internationally? Yes, we do ship internationally! However, international shipping is priced at $45 per shipment due to customs and other associated costs. Shipping Time will vary depending on the location. 

13. How should I wash garments printed using DTG (Direct-to-Garment) printing? To maintain the quality and longevity of your DTG-printed garments, please follow these washing instructions:

  1. Temperature: Wash in cold water, under 40°F (4°C). Avoid hot or warm washes as they can damage the print.
  2. Cycle: Use a gentle or delicate cycle to reduce wear on the fabric and print.
  3. Detergent: Use a mild detergent without bleach or strong chemicals.
  4. Drying: Air-dry for best results. If using a dryer, select a low heat setting.
  5. Ironing: Do not iron directly on the printed area.

Following these guidelines will help preserve the print's vibrancy and ensure the garment lasts longer!